My Cart

Close

FAQ

SHOP FAQ

CONCEPT: Each month Polish Pickup will bring you a variety of polishes from indie makers based on a theme voted on by you.  Indie makers can come and go as they please, and all are welcome. *Due to recent high volume of participation we are currently waitlisting makers when limits are exceeded.  We do our best to make sure each maker is not waitlisted consecutive months.

HOURS: Shop is live the first Friday, 11 AM EST, of each month and stays open for four days, through the following Monday at 11:59 PM EST.  This is the ONLY time frame in which the monthly polishes will be available for purchase.  The remainder of the site remains open all month long for browsing and communication purposes. 

SHIPPING: All polishes are pre-ordered and will begin shipping approximately 3 weeks after the sale closes.  Makers have 10 days to ship polishes to Polish Pickup.  Polish Pickup aims to have all orders shipped within one week after all polishes are received on-site.

Polish Pickup ships for a flat fee of $3 in the US and $5 for Canada. We ship internationally at cost.

International customers:  Please allow up to 60 days for your order to arrive after the order has shipped.  Due to large envelope high rate of confiscation, International orders (outside of US & Canada) will not be combined.

Polish Pickup will combine orders placed over the 4 day sale period.  This will happen automatically when shipping begins and you will then receive your shipping overage refunds.

DAMAGED ITEMS:  In the event of a bottle break or leak upon receiving your order, please email polishpickup@gmail.com and attach a photo of the damage.

QUALITY: Polish Pickup is not responsible for polish quality issues.  We do our best to vet reputable indie companies, however it is each company’s responsibility to work with the customer in the event of a quality issue outside of Polish Pickup’s control.

Because of the nature of the pre-order, all sales are final.  Refunds may be issued ONLY during the 4 day sale period, and not after.

Hello You!

Join our mailing list