FAQ

                                

SHOP FAQ

CONCEPT: Each month Polish Pickup will bring you a variety of polishes from indie makers based on a theme voted on by you.  Indie makers can pick-up and join any month they please, and all are welcome.

HOURS: Shop is live the first Friday, 11 AM EST, of each month and stays open for four days, through the following Monday at Midnight EST.  This is the ONLY time frame in which the monthly polishes will be available for purchase.  The remainder of the site remains open all month long for browsing and communication purposes. 

SHIPPING: All polishes are pre-ordered and will ship a minimum of 3 weeks after sale commencement.  Makers have 10 days upon commencement of the sale to ship polishes to Polish Pickup.  Polish Pickup aims to have all orders shipped within one week after all polishes are received on-site.

Polish Pickup ships for a flat fee of $3 in the US and Canada.  **We now ship internationally at cost!!**

Polish Pickup will combine orders placed over the 4 day sale period.  This will happen automatically when shipping begins and you will then receive your shipping overage refunds.

DAMAGED ITEMS:  In the event of a bottle break or leak upon receiving your order, please email polishpickup@gmail.com and attach a photo of the damage.

QUALITY: Polish Pickup is not responsible for polish quality issues.  We do our best to vet reputable indie companies, however it is each company’s responsibility to work with the customer in the event of a quality issue outside of Polish Pickup’s control.